How do we gather information?
Hotmail Support provides Email Solution services to consumers by employing online tools and software, and through telephone support of users. The tools facilitate remote access and control of user computer. Hotmail Support will access user computer only with his/her (user) consent. To provide technical support services, we would need certain technical or personal information and permissions from the user. Other technical information may be accessed by diagnostic tools as our computers will have access to user computer in order to provide our services.
What kind of information do we need?
Personal Information: We will need user personal information such as First Name, Last Name, Phone No., E-mail address, Postal Address, so that we can identify the user and/or contact the user whenever required.
Payment Information: We will require user credit card or debit card information at the time of purchase of our services, to facilitate transactions online or on phone, whichever way the user chooses the transaction to take place. Hotmail Support will use third party payment processing and payment gateways to verify user credit or debit card information, and to process the transaction.
Technical Information: Hotmail Support may ask the user for the technical information pertaining to the computer, so that we can resolve technical issues that exist or may arise in your computer system anytime during the service period.
This information may include:
Date of purchase of the computer Type, make and model of computer hardware Software installed and hardware configured Peripherals attached to the computer What do we use your information for?
Any information gathered from the user of our services may be used in any of the following ways:
To process transactions: We will ask user to provide his/her required personal information that enables the user buy our services online. This information is required to verify and process transactions through payment gateways and merchant account.
To send e-mails: We may use the e-mail address provided by the user, at the time of registration and purchase of our services, to send to the user the information and updates related to the order placed.
If at all the user agrees to subscribe to our newsletter services, we may also use the e-mail address to send to user the company news, updates, products or service, promotional offers and other such information. Please note that the user can unsubscribe from receiving company newsletters anytime. The instructions to unsubscribe from newsletters are mentioned in detail at the end of each such e-mail.
Use of Remote Access
Hotmail Support provides online-based subscription technical support, for which our technicians would need access to and control of the subscriber (user) computer system. We use software and tools that enable us take control of user computer remotely. This process of remote access to the user computer allows us identify and rectify technical problems without having to come physically to resolve technical issues.
Hotmail Support does not access to user computer without prior consent. We also request users to remain present in front of the computer while our support technicians are fixing technical issues.
Our support technicians are thoroughly trained to use remote access software. To avoid any event of access to the user confidential information stored on computer or computer network, Hotmail Support ensures limited access of the technicians to the data stored on the subscriber computer or network.
Tools Used To Diagnose Technical Problems
Some useful information about user computer system and applications is collected by using online diagnostic tools. Hotmail Support uses this gathered information to analyse and solve technical problems in the user computer system. We do not collect and use any sensitive information such as history of websites visited, e-mail messages and addresses, passwords, profiles etc.
Do we use any cookies?
Do we record help sessions?
Hotmail Support may monitor and record online and offline help sessions between end-users and technicians to improve its services. These records will be used to enhance our support knowledge base, improve our services, and company internal research purposes.
Hotmail Support may use IP addresses of the subscribers of its services. It may help us in tracking user movement, manage the website, analyze trends and collect demographic information for collective use.
Addendum of Information
To ensure protection against frauds, Hotmail Support may append personal information provided by the user with the information we may get from other sources. To determine credibility, we may use your (user) personal name and associated information to obtain a credit report in accord with the laws.
How do we share and disclose information?
The following discloses the information dissemination practices of Hotmail Support:
Hotmail Support may share aggregate and de-identified information developed from personal information provided by the users with our business partners. We do not share any personal information that helps determine identity of any individual. However, we may share information required for using certain technical applications within our services.
Hotmail Support may share information of users with business affiliates and subsidiaries to support business functions such as sales, marketing and other operations.
Hotmail Support may share information of users with third party service suppliers for providing authorised services on our behalf to the user.
In consistent with the governing laws, Hotmail Support may also share information of a user to comply with applicable laws, regulations and legal processes, and/or to respond to lawsuits, and/or to protect the rights and property of Hotmail Support and its subsidiaries.
In the event of merger or acquisition of our substantial assets by another company, Hotmail Support may disclose and/or transfer personal information with the buyer company. However, Hotmail Support will protect disclosed or transferred information in such transactions as per the applicable law.
Is your information passed over to others?
No. Your information is not passed over to others. Hotmail Support is committed to protecting your privacy. We strictly discourage any trade of personal information of users in any way. Any information collected to provide our users technical support, will in no way be traded, rented or sold to any third party and will be only used by Hotmail Support to be able to communicate with the users of our services.
We safeguard personal information and other data of our users that we receive from unpermitted access, use or disclosure. We protect the information provided to us by using various security technologies. However, data transmissions and physical transfer of information cannot be guaranteed. The information that a user transfers to us is subjected to security risks, particularly in the event of any technical mistake.
For internal market research, Hotmail Support conducts online surveys, which request some information from our website visitors and subscribers of our services. This information may include contact information such as e-mail address and demographic details such as zip code and address. Survey information will be used to improve our services. Please note that it is absolutely at the disposal of website visitors or users to or not to participate in these surveys.
Services Not For Children
As per the Children Online Privacy Act, Hotmail Support does not gather or keep any information on its website that sells services or products to anyone under the age of 13.
Links To External Websites
Hotmail Support may have links to other websites. We are not responsible for the content and privacy practices of these external websites.
Can the personal information be updated or removed?
Yes. If a user wants to make any changes to the personal information provided by him or her, the user can do the corrections and/or update it by logging in to his/her account on our website. If a user desires not to use our services any longer, the user may also remove his/her personal information through our website.
Notification Of Changes
For providing technical support and other services to business clients, other than the above-mentioned privacy policies will also be applicable. These policies will be detailed in writing to our business clients at the time of agreement.
“If you do not wish to receive promotional and newsletter emails from get support you may click on the unsubscribe link at the bottom of those emails. For all other requests for changes relating to your Service, including opting out, telemarketing calls